Help and Support

Report a bug

Tell us what went wrong using the bug report form—we use your answers to reproduce and fix issues faster.

If you are having trouble signing in, joining a game, or using a QR code, email support and include as much detail as possible.

Support

Founder

We aim to respond as quickly as possible during the rollout period.

Do players need the app?: No — players can join from a link in their browser without installing anything. If they already have SubOn, the same link opens the app.
How do I share games?: Create a game in the SubOn app, then share the invite link or QR code in your group chat. Players tap it and land on the join page straight away.
Can players join from their browser?: Yes. Players can confirm attendance and pay from the web join page on their phone — no download required.
How do credits work?: Each credit lets you create one game. Buy packs when you need them, or go unlimited with SubOn Pro — credits never expire.
Can I cancel Pro anytime?: Yes. Cancel from your account page or the Stripe customer portal and you will keep Pro access until the end of your billing period.